Return Policies

Our return policy is simple. If unsatisfied with your order, ITAT Partners will attempt to negotiate with its partners a satisfactory solution. If unable to negotiate a satisfactory solution, merchandise purchased online through itatinc.com, may be returned subject to the following conditions.

  • All Returns must be Pre-Paid basis to an autorized return center
  • Discrepancies should be reported within 48 hours of receipt of your order
  • Original Packing & Carton Labels should remain intact for our verification while returing goods
  • Returns will not be accepted without Return Merchandise Authorization Number (RMA#)
  • Re-Stocking Charge of 15% is Applicable

Items that are not returnable are:

  • Damaged Products
  • Special Order Products
  • Products without original packing

RMA # (Return Merchandise Authorization Number)

Request for RMA number must be initiated through email first to sales@itatinc.com. Any returns mailed to us without a pre-approved RMA number may be refused without notice, automatically returned back to you and a handling fee may be accessed. The RMA number is valid for 10 days.

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Shipments: We generally ship the product in 2 to 3 business Days from the date of order. For Back order items if any will be informed to the customers.
For Special order and custom manufactured products, the approximate shipment date will be informed while placing the orders.
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